HR ticketing
A structured channel for employee HR requests, with categories, statuses, assignments, SLAs, KPIs and knowledge base.
What this service includes
A clear summary of the activities included and the value points for the company.
Ticket opening
Categories
Assignment
Statuses and messages
SLAs and KPIs
Knowledge base
Studio Scarrone supports companies in organizing HR requests through ticketing, reducing dispersion across emails, calls and messages. The service helps define categories, responsibilities, response times, statuses and recurring information.
Strengths
Fewer scattered requests
Employee questions enter an orderly channel.
Clearer priorities
Categories and statuses help manage timing and responsibilities.
Data on HR service quality
Volumes, recurring topics and response times become measurable.
How we work
Request classification
We map recurring topics and the level of support required.
Channel configuration
We define categories, assignments, statuses and standard messages.
User launch
We support HR and employees in adopting the new channel.
Measurement
We analyze volumes, response times and frequent requests.
Frequently asked questions
- Ticket categories
- Assignment workflow
- Request management rules
- KPI dashboard
- FAQ or knowledge base
We help you frame the need and define a tailored solution.
Other services
Explore other areas of support.
Would you like to explore this service?
Contact us for a tailored consultation or to assess the most suitable service together.